Ministry of Family responded to Kaos GL's question: ‘Calls from LGBTI+'s are not within the scope of the Support Line'

06/03/2025 | Writer: Kaos GL

The Ministry of Family left many questions in Kaos GL's information request unanswered. It said that the Alo 183 Social Support Line does not include calls from LGBTI+'s.

The Ministry of Family and Social Services left many questions unanswered in Kaos GL's request for information.

The Ministry only asked ‘Is there a special protocol or support mechanism for calls made by LGBTI+ victims of violence to the Alo 183 Social Support Line? Is it possible to access statistics on calls made by LGBTI+ persons (e.g. number and content of calls)? ‘.

In response to the question, the Ministry stated that there is no special support mechanism for LGBTI+ victims of violence within the scope of Alo 183 Social Support Line:

"Alo 183 Anti-Violence Line is a line that provides information and guidance on services for family, women, children, disabled, elderly, relatives of martyrs and veterans. In addition, notifications of neglect, abuse and violence cases or precautionary notifications for the prevention of honour and honour killings are received, and considering the urgency of the situation, it is a line that ensures intervention by notifying the emergency response team responsible and/or law enforcement officers of the province where the case is located."

Questions not answered by the Ministry

The questions not answered by the Ministry are as follows:

1. Are there any studies carried out to identify and support lesbian, gay, bisexual, transgender, intersex (LGBTI+) people, especially transgender people, living on the poverty line?

2. Have any special arrangements been made to increase the access of LGBTI+ persons to social services and aids provided by the Ministry?

3. Do social service personnel of your Ministry receive any training on LGBTI+ issues? Can you share the content of the programme and the number of personnel trained?

4. What are the measures taken to ensure that LGBTI+ victims of violence can safely benefit from women's shelters and other accommodation centres under your Ministry?

5. Is there any data on the number of LGBTI+ victims of violence benefiting from these centres?

Tags: human rights, family